Why Your Business Differentiator Is Worthless Until You Believe It

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Pat Miller

Founder of the Small Business Owners Community

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A business differentiator only works when the person behind it believes it — and belief doesn’t come from posting about it. It comes from proof.

You can say it on LinkedIn a thousand times. You can put it on your website. You can tell everyone at the networking event that you’re the one who does the thing better than anyone else.

But if you don’t believe it yourself, people can tell. And you won’t last.

Pat Miller opened Monday’s Businessing with a compliment he received over the weekend. Someone texted him and said, “Pat, you teach people to respect and value what they have, recognize their own value, and then share it boldly.” It made his day. But it was that last part that got him thinking. Share it boldly. That’s the hard part.

When you go from being all things to all people to proclaiming exactly who you serve and what makes you different, it feels risky. Saying “I’m the person or company that does the thing and I’m better than the other people” takes guts. And for most of us, it takes a while to actually believe it.

So how do you close the gap between what you say and what you actually believe?

The gap between stating your business differentiator and actually believing it is where most entrepreneurs get stuck.

Pat’s answer is deceptively simple: evidence leads to inevitability.

Real belief doesn’t come from going away to a cabin and manifesting for a weekend. That’s not proof. Proof comes with evidence, and evidence comes with action. You have to start doing the thing you claim to do, and then catch yourself doing it.

Pat used the example of an event planner whose differentiator is making strangers feel like family. You can post about it all day long. But until you’re actually introducing people at networking events, connecting folks in virtual meetings, sending warm intros via email, facilitating those relationships in real time… you won’t believe it yourself.

The system Pat recommends is almost embarrassingly simple. Start doing your differentiator, even in tiny ways. Then track it. Keep a daily scorecard. It can literally be tick marks on a piece of paper on your desk. Every time you perform your differentiator, make a mark. Count them up at the end of the week.

“When the proof happens, it trains your brain that you’re putting wind on the board,” Pat said on the show. “You have evidence that you do make people feel like family, that you are good at building relationships. And you say, you know what? This was a good week because I did my differentiator 12 times.”

That evidence becomes inevitability. You stop needing to convince yourself because the proof is right there in front of you. Your identity follows your behavior, not the other way around.

Pat broke it down into three steps. First, find out what you do for your people. Second, find out exactly who those people are. Third, begin performing the actions, even if they’re tiny, and track them. The tracking is what closes the loop.

The parallel Pat drew is one every business owner has felt: behavior change is really simple and really hard. How do you lose weight? Eat less. Is that hard? Damn right it is. Same energy. You wanna be the one that makes people feel like family? Cool. You can do that. Is it easy? No. You gotta go do it.

If you’re proclaiming a business differentiator but not performing it daily, you’re living in concept land. Act and track. Let your evidence become your inevitability.

Watch the full segment on today’s Businessing with Pat Miller.

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Pat Miller

Contributed by

Pat Miller

Founder of the Small Business Owners Community

Pat spent two decades in broadcasting management and hosting. After leaving the radio industry, he spent time consulting small businesses and realized the support system for entrepreneurs was broken. Where could you find help for improving small businesses and building real connections with other like-minded people. In June of 2020, the Idea Collective Small Business Community was born.

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